This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Rude!

Story from nhs.uk

"Rude!"

About: Norwich Community Hospital

Have had to phone in a couple of times and the staff are always Rude! and tell me to ring another number!

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Norwich Community Hospital 6 years ago
Norwich Community Hospital

Submitted on 20/02/2018 at 15:24
Published on nhs.uk at 16:06

Hello

Thank you for your comment and sorry to learn of your experience when you contacted Norwich Community Hospital, rudeness is unacceptable. We would expect that staff at all times would be professional and polite and try to help the person calling,even if it was to sign post to another service.

It would be really helpful if you could contact myself, Christine Little, in our Patient Advice and Liaison Service (PALS) on 0800 088 4449, pals@nchc.nhs.uk so that we can learn from your experience.

Kind regards

Christine Little

Patient Experience Lead

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k