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Poor "star" method of rating service

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"Poor "star" method of rating service"

About: Lupset Health Centre

I feel the review site star rating system is flawed to say the least.

I could not possibly give the group a 1 star rating because the staff and gp's are wonderful, however that counts for nothing when it is verging on the impossible to access the services.

For many many years now a potentially brilliant practice has been marred by an appalling appointments system which in my opinion only deserves one star at best.

If you insist on star rating different aspects of the service, the various star ratings should be visible in the review headlines rather than the "blanket" rating visible at present; otherwise what is the point?

The star rating category for "Telephone Access" is ridiculous.

Are you able to get through to the surgery by telephone?

"Able to get through" is entirely down to how long you want / are able /can afford to wait for a reply.

(Only to told there are no appointments available ! ! ! )

Paul Rawson

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Responses

Response from Lupset Health Centre 6 years ago
Lupset Health Centre

Submitted on 20/02/2018 at 11:22
Published on nhs.uk at 13:06

Firstly may I once again thank you for putting your name to the comment.

This has meant that I am able to call you to discuss the comment, give you feedback and agree how we may work together to resolve the issue. Thank you also for taking the time to discuss this with me this morning.

As we discussed there is unprecedented demand on the Health Service in general and in particular on the GP surgeries this winter and we are trying a number of initiatives to assist patients in making the right choices when requesting advice or treatment.

I appreciate that demand is outstripping supply and this is in part down to staff sickness, but again we attempt to react to this demand wherever possible.

As we agreed I will put the points you raised to the patient group meeting this week. I will also raise the issue of the star rating system with NHS Choices. Thank you once again for being both frank and transparent in your reporting of the issue.

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