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Poor experience

Story from nhs.uk

"Poor experience"

About: Bishop Auckland Hospital

Attended a pre-booked appointment for my son at urgent care centre following a call to 111 at the weekend. After about 10 seconds the health care professional who assessed my 7 year old son decided it was just a sore throat and sent me away with instructions to continue with paracetamol and ibruprofen. She disagreed with me that he had white pus filled spots on his tonsils and required antibiotics. I was made to feel like an over-reacting mother whose concerns were quickly dismissed. The following day my sons condition had worsened. Following a visit to our GP surgery he was diagnosed with scarlet fever and prescribed antibiotics. My sons recovery has been prolonged by not receiving the appropriate treatment at the earliest opportunity. I am a great supporter of our NHS and will not let the actions of one individual affect my overall opinion, however this experience has been extremely disappointing.

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Responses

Response from Bishop Auckland Hospital 6 years ago
Bishop Auckland Hospital

Submitted on 26/02/2018 at 10:15
Published on nhs.uk at 11:06

Thank you for providing feedback on your Son's recent visit to the Urgent Care Centre at Bishop Auckland Hospital.

I am very sorry to hear that you were unhappy with your experience on this occasion and we will make sure your feedback is passed to the relevant manager.

We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with some more detail it would enable the matron or manager to look into your concerns for you.

If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by e-mail, our address is cdda-tr.patientexperiencecddft@nhs.net

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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