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Care Opinion

The doctor

Story from nhs.uk

"The doctor"

About: Hallam Street Hospital

My mother was sent to Hallam Hospital due to shortage of beds in hospitals closer to home.

I was told id be called to join the review and hopefully to help find suitable help for my mother when she was discharged.

She was discharged without my knowledge and with nowhere suitable to live.

When i called the doctor for an explanation she told me she doesn't deal with Birmingham so my mother was not really her concern and then laughed on the phone when i expressed my concerns.

I am extremely unimpressed with the service and also concerned about my mothers well being

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Responses

Response from Hallam Street Hospital 6 years ago
Hallam Street Hospital

Submitted on 20/02/2018 at 09:06
Published on nhs.uk at 13:09

Thank you for taking the time to post your feedback about your experience at Hallam Street Hospital. We always aim to offer the highest standards of care and are disappointed to hear about your negative experience in regards to your interaction with the service about your mothers care.

We would like to assure you that we take all comments seriously and act upon them as part of our ongoing commitment to improving patient experience.

If you would like us to look into your concerns further, please speak to our patient experience team directly on 0800 587 7720. Alternatively, you can email bcpft.pei@nhs.net

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