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"Horrible treat"

About: Rawson Road Medical Centre

I'm very disgusted how reception lady treat me today.19.02.2018. Very unprofessional. My partner called to order prescription and they haven't had them again in system

Every month same problem. Every month different excuse. Why???

The lady on phone refused to help her and start arguing with her.. and what is shocking she hanged up on my partner.. How rude?? I made complain about her to managment already because this is unacceptable. Never happens to me. They complain about people treat stuff bad but what about sick people which they need help and they treat you like some piece of ....I'm very laid back person and I never complain but it's too much even for me. We went even there to speak with doctor but unfortunately he was busy. Lady at reception was still arrogant... It's annoying how people can me arrogant...

My partner was really upset and she suffers with anxiety. Very stressful for me and her.

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Responses

Response from Rawson Road Medical Centre 5 years ago
Rawson Road Medical Centre
Submitted on 24/10/2018 at 10:22
Published on nhs.uk at 11:06


Hi

Thank you for taking the time to enter your comments onto our NHS Choices web page.

Please accept my sincere apologies for the treatment you say you received from our receptionist.

Can i ask you to contact me to discuss this further please?

Thank you

Practice Manager

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