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Appointments

Story from nhs.uk

"Appointments"

About: Armley Medical Centre

I rang for a routine appointment this morning at 8 am, was in the queue for about 10 mins only to be told that on the day appointments are urgent appointments only.

I have this afternoon tried to book a routine appointment on line, the next available appointment is 13 March 18. That is nothing short of a joke. A routine appointment could easily become an urgent appoint in this 3 week period.

I notice on the surgery web site that the surgery is still accepting new patients, how can this be when there is such a long wait for routine appointments.

How do you obtain a routine non urgent appointment without this long wait?

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Responses

Response from Armley Medical Centre 6 years ago
Armley Medical Centre

Submitted on 22/02/2018 at 10:35
Published on nhs.uk at 12:05

Thank you for entering your comments on NHS Choices and for the valuable feedback.

We offer a variety of appointments bookable up to 4 weeks in advance, on the day appointments for matters that need to be seen that day (i.e. urgent), telephone appointments, appointments with our nursing team, GP's and our Nurse Practitioner.

The GP and Nurse Practitioner appointments can be booked online and the Nurse Practitioner can prescribe and refer the same as a GP.

I am sorry that you were unable to access a GP appointment prior the the 13th March, we did have nurse practitioner appointments available on the 5th March and again I apologise if the reception staff did not offer these to you when you phoned.

We are still accepting new patients into the surgery however our list size remains fairly stable as patients move in and out of the area.

As I am sure you are aware there is a shortage of GP's across the country and in the last year the numbers have reduced by 1000.

We are recruiting at the moment and have one confirmed GP to start in August and two GP's returning from Maternity Leave later in the year, so this should ease the situation however in the meantime we continue to work hard to meet our patients needs.

If you feel you wish to discuss in person, please feel free to contact me at the surgery either by phone or face to face.

I do hope you have now booked an appointment with us, if not please do contact us and we will do our best to arrange a suitable appointment for you.

Linda Thompson

Practice Manager.

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