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QMC, 111 and completely different City Hospital

Posted By robincc68

"QMC, 111 and completely different City Hospital"

About: DHU Healthcare CIC / NHS 111 Nottingham University Hospitals NHS Trust - City Campus / Oncology Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus / Accident and emergency Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus / General medicine

(as the patient),

A while ago my husband was diagnosed with heart problems and was put on a waiting list for a triple by-pass operation. In the meantime I was diagnosed with cancer having been referred to the Queen's Medical Centre. Two days after having had a biopsy I went to see my GP and asked if it was normal to be shaking all over following a biopsy procedure, they thought it could have been a reaction to the anaesthetic, as I was okay when I went to the Doctors we left it at that.

The following day I was not well, we called 111 for advice who thought it may be a urine infection and asked me to take a urine same to the GP surgery the following day. 

On Saturday, as I was feeling so unwell I called a neighbour who was a trained nurse. She was very concerned about my condition and thought I should call 111 again, which I did. This time a doctor came to see me and advised me to get to A&E as soon as I could - they asked if someone could take me there as there was a 4 hour wait for an ambulance. Fortunately my daughter was able to do this. After being seen in A&E I was discharged after midnight having been told I was suffering from a urine infection.

I went for a follow-up appointment for the cancer diagnosis. At the hospital one of the nurses took one look at me and had me whisked off to a ward where I was put on an intravenous drip and treated for sepsis, I was in hospital for four days on a drip.

On recovery I was back at the oncology unit where i was advised i would need chemotherapy for 5 consecutive days. I asked if there was help available with transport as my husband could not drive due to his heart condition.The consultant said that was my problem, I should get my family to rally around. i was a bit stunned, even more so when a nurse said that i was getting free treatment, I should be grateful. i was shocked, My husband and I worked all our lives!

I was then transferred under the care of the City Hospital for my ongoing cancer treatment. This has restored some of my faith in the service. The staff here have been completely different, more understanding of my home situation and compassionate in their care. the oncology team here have arranged hospital transport for me for when I need to go for treatment so I no longer need to worry about getting family members to ferry me around,

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Responses

Response from Nottingham University Hospitals NHS Trust 6 years ago
Nottingham University Hospitals NHS Trust

Submitted on 02/03/2018 at 13:41
Published on Care Opinion at 15:49

Thank you for taking the time to feedback on your experiences of care at NUH recently. I was pleased to read your comments about the cancer care you have received at the City hospital. I will ensure that these comments are fed back to the relevant team. If there are other aspects of your care that you wish to discuss with our teams, please contact our Patient Experience office on: 0115 924 9924 ext: 66623 alternatively you can email: QMCPET@nuh.nhs.uk.

Dr Simon Roe

Divisional Director for Cancer and Associated Specialties

Response from Judith Brown, Patient and Public Engagement Lead, Corporate Governance, DHU Health Care CIC 6 years ago
Judith Brown
Patient and Public Engagement Lead, Corporate Governance,
DHU Health Care CIC

Submitted on 13/03/2018 at 15:12
Published on Care Opinion at 22:34

Dear robincc68,

Having read your comments regarding your experience with both QMC and subsequently at the City Hospital, I believe you contacted the NHS 111 Service provided by DHU 111 (East Midlands) CIC, a division of DHU Health Care CIC on two occasions and on the first occasion a course of action was agreed in relation to attending your own GP which was an appropriate and safe recommendation. On the second occasion a doctor visited you at home and advised you to attend A&E following your contact with NHS 111.

I do hope you are feeling much better from your urine infection and that your ongoing cancer treatment is going well. However, if you have concerns regarding your contacts with the NHS 111 service and wish to discuss further, please email me at DHUL.ClinicalGovernance@nhs.net.

Thank you,

Judith Brown

Patient Experience Manager

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