This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Total knee replacement"

About: Hospital Of St Cross / Trauma and orthopaedics

Arriving anxiously, I was soon put at ease by the " check in nurse"

She was amazing and involved me totally. A pre op visit from the anaesthetist and surgeon both helped reassure me. The staff on Cedar ward worked well as a team. Pain relief offered regularly , thus leading to virtual pain free post surgery, which somewhat surprised me. A big shout out to the Physios who are attached to Cedar Ward. What an amazing job they do..... Even when patients pass out on them due to low blood pressure.

A couple of concerns though. My meal order was not taken one day, the HCA said she would come back to me and didn't, resulting in a miss mash of whatever was left.

Another day I got completely what I had not ordered.

Also I was in a side room with an en-suite, ( lovely) so imagine the shock when the same HCA arrived in my room with a patient, asking if it was ok to use my toilet......(erm what about cross infection?)

Finally on my day of discharge the Staff Nurse told me some of my own medication had been lost/ mislaid/ used.......... so I came home having to put a repeat request into my GP, costing me more money.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Hospital Of St Cross 6 years ago
Hospital Of St Cross
Submitted on 21/02/2018 at 15:21
Published on nhs.uk at 19:22


Thank you very much for posting your five star review of Orthopaedics at the Hospital of St Cross. I hope you are recovering well after your operation.

I was really pleased to read your praise for the team on Cedar Ward, and that you were not in too much pain after your operation.

However, I was sorry to hear about the issues you had with ordering meals, another patient using your en-suite toilet, and that not all your medication was available when you were being discharged.

I have passed on your comments to the Matrons and Manager at the hospital so they can thank the whole team, and also look at the concerns which you have raised.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you again for leaving your comments on NHS Choices.

Communications Team

University Hospitals Coventry and Warwickshire NHS Trust

Telephone: 0800 028 4203

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k