"Timely individualised and professional..."

What I liked

My son attended the ED department on busy hot saturday afternoon the department wa busy.

My son had a suspected dislocation of his shoulder. After aprox 25mins he was given oral painkillers by a helpful and caring matron.

He was then called to be reviewed by a physiotherapist. She was both professional and caring treated my son as an individual and thoroughly examined him. Having excluded a dislocation and reassuring him she gave him guidance about ongoing exercises.

We were on our way back home having been seen and treated within 50 mins.

What could be improved

I would have liked an assessment of my sons pain as he came into the department as he was extremely distressed.

Anything else?

Thank you for caring for and treating my son in such an efficient way.