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Give patient bad news as though they were your...

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"Give patient bad news as though they were your..."

About: Southend Hospital / Clinical haematology

Have always felt safe at this hospital and always been impressed with their care.

Not this time.

Don’t think it’s appropriate to say blood results confirm an incurable condition and then look surprised when the patient looks stunned.

Even worse they walk out of the room just after telling you they will get their secretary to send you a leaflet on the condition.

6 weeks later and I’m still waiting.

Worst experience I’ve ever had here.

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Responses

Response from Southend Hospital 6 years ago
Southend Hospital

Submitted on 19/02/2018 at 09:58
Published on nhs.uk at 11:07

Dear Sir or Madam,

Thank you for your post and we are extremely sorry to hear of the issues you have had during your appointment.

Unfortunately without personal, identifiable information we are unable to look at individual cases via this site but we suggest you contact our PALS team who you can discuss this with and they can advise on your next steps.

pals@southend.nhs.uk or call 01702 385333 Monday - Friday 8:30am – 4:30pm.

Wishing you well for the future.

Regards

Patient Experience Team

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