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A wonderful, positive experience at a...

Story from nhs.uk

"A wonderful, positive experience at a..."

About: Russells Hall Hospital

What I liked

I had attended two previous consultations with my consultant, he was helpful and informative in both cases, explaining in a non-patronising and detailed way the options available.

I had my surgery to remove a suspected BCC on 8th April 2011. This was carried out by another consultant.He was professional, helpful and understanding.

The nursing staff on duty were fantastic, and went out of their way to put me and all other patients at ease. Even had Frank Sinatra in the day theatre with me!

I have to have my stitches removed on Friday 15th April and am sure that this follow up will again be perfect.

Congratulations and many thanks to the consultants and their team.

Ray Jones

What could be improved

none

Anything else?

none

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Responses

Response from Russells Hall Hospital 12 years ago
Russells Hall Hospital

Submitted on 16/05/2011 at 11:29
Published on nhs.uk on 17/05/2011 at 04:00

Thank you for your kind feedback. We are delighted that you were pleased with the care and treatment received while in hospital.

Your generous comments will be passed on to all the staff in the surgical department.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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