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Missed Appendicitis

Story from nhs.uk

"Missed Appendicitis"

Went here in January, hunched over with stomach pain, vomiting and could barely walk.

Saw me said I had a bug and that my blood sugars were low and to drink a bottle of lucozade, then checked again and sent home after they raised.

centre didn’t bother to make enquiries into stomach pain.

Two days later went to doctors and sent straight to hospital where within 2 hours I was operated on for a burst appendix.

Poor service that had the potential to be a lot worse from health centre if our own gp hadn’t spotted there errors.

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Responses

Response from West Lancs Health Centre 6 years ago
West Lancs Health Centre

Submitted on 13/03/2018 at 10:21
Published on nhs.uk at 12:06

Thank you for sending us your message through NHS Choices. We aim to provide a great experience for everyone who uses our services and we are so sorry that you have not had such an experience. We have passed your comments on to the service manager, particularly the issues you have raised.

If you would like the service to contact you to discuss these concerns please contact the Customer Experience Team at customerservices@virgincare.co.uk or on 0300 303 9509.

Thanks again for your feedback. Carol Dale, Lead for Customer Experience.

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