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"ENT, day surgery and M5 ward staff are great"

About: Addenbrooke's Hospital / Ear, Nose and Throat

I've been admitted twice in the last month and am very impressed with and grateful to all the people who have helped me. I was helped by ENT staff, who are all amazing. After an initial operation which unluckily triggered significant bleeding, I was re-admitted through A and E to be met by doctors who showed devotion to sorting my bleeding and treated me with respect. During a serious bleed overnight, one particular junior ENT doctor managed to stem bleeding and save my life, despite my strong language during the ordeal! All of my surgeons were reassuring and clearly knowledgeable.

I could not have asked more from the nurses. Although busy, they are kind and approachable.

However, during my stay I have observed first hand how the hospital is understaffed in terms of doctors. They were clearly having to constantly prioritise people based on their conditions. They do a great job of this but deserve more backup and support to deal with A and E admittances. We need to gratefully accept qualified doctors from other countries rather than warding them off, as our government recently has for this hospital. This reflects the system rather than the competence of the staff and is clearly the same with all NHS hospitals.

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Responses

Response from Addenbrooke's Hospital 6 years ago
Addenbrooke's Hospital
Submitted on 14/03/2018 at 12:46
Published on nhs.uk on 15/03/2018 at 02:38


Thank you for taking the time to share your experience. We do hope you are feeling better at home. It is great to hear you were happy with the care and treatment offered. Please be reassured this will be shared with the relevant teams.

Patient Advice and Liaison Service (PALS)

Tel: 01223 216756

Email: pals@addenbrookes.nhs.uk

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