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When things go well, they really do go well

Posted By PSCHM

"When things go well, they really do go well"

About: Royal Cornwall Hospital (Treliske) / Ear, Nose and Throat

(as the patient),

Recently attended RCH as a patient for surgery and the service I recieved from start to finish was exceptional! Can’t thank the staff on SAL, Theatres and Newlyn enough for the professional care they all delivered! From the Ward Clery upon my arrival on SAL to the Nurses, HCA’s, Anaesthetist, Medical Staff, Theatre Staff and Consultant! Everyone went above and beyond to make sure my journey was as comfortable and informative as possible! This is why we all work in the NHS, to make patients feel cared for! When things go well, they really do go well! Thank you!  

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Responses

Response from Michaela Johnson, QI Manager, Quality Improvement, Royal Cornwall Hopitals NHS Trust 6 years ago
Michaela Johnson
QI Manager, Quality Improvement,
Royal Cornwall Hopitals NHS Trust

Submitted on 23/04/2018 at 12:20
Published on Care Opinion at 15:02

picture of Michaela Johnson

Dear PSCHM

Thank you for sharing your positive experience when you were a patient in SAL, Theatres and Newlyn Unit at Royal Cornwall Hospital. I am delighted that you received exceptional care and that all staff went above and beyond to ensure that you had the most comfortable and informative stay as possible.

I will make sure that your thanks and feedback is shared with all relevant members of staff.

With kind regards

Michaela Brewer, Patient & Family Experience Coordinator

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