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Waiting for ages

Story from nhs.uk

"Waiting for ages"

About: Royal Free Hospital / Accident and emergency

Happens at the Royal Hospital Emergency Department. I am very disappointed, from the reception area the guy wasnt approachable as he was talking to the phone.. i wasnt happy with how he handles situation, tone of his voice was loud, didnt even apologise to my mom easy to be said then done. At the waiting area, we arrived at 12:30noon, not seen by a specialist until 4:10pm. Imagine the time frame, i have been waiting and to think that it is the emergency department.

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Responses

Response from Royal Free Hospital 6 years ago
Royal Free Hospital

Submitted on 19/04/2018 at 15:42
Published on nhs.uk at 16:06

Hello

Thank you for your review; I recognise that your review was on waiting and it is been a time since I have responded, for this I am sorry.

I am sorry for length of waiting in the department, however, the department has been especially busy in the past few months and unfortunately this does mean sometimes there is a long wait.

Kind Regards

Richard

Richard Chester - deputy director of patient experience

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