"Poor Customer Care"

I visited the surgery last week after 5 pm. There were no patients waiting. I politely asked the receptionist if my electronic prescription could be redirected as I would like to collect my medicine on that day from the pharmacy in the health centre and not my usual high street pharmacy. It was as though I had made a request for the staff to move heaven and earth. The receptionist actually spoke to her colleague in front of me and said “well I could do it but it’s a lot of work”. If the surgery had been busy at that point I would have understood that other tasks should take priority. The way I was treated was however discourteous and left me in no doubt that the reception staff I encountered appear to consider patients and their reasonable requests for assistance something of a nuisance. The practice manager would be well advised to undertake some basic customer care training with the reception staff. This is not the Soviet Union circa 1950. We will not quietly put up with poor or dismissive levels of customer care! We pay the salaries of these people via our hard earned income.