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Haematology Ward 625

Story from nhs.uk

"Haematology Ward 625"

About: Queen Elizabeth Hospital Birmingham

I was called in for 24hr care while starting a new drug which might cause TLS if not managed correctly.

The staff on this ward are all very conscientious and commited despite being stretched.

The short staff levels impede them from being able to fully support their patients but they do all that they can to cover the cracks.

My stay should have been a max of 2 nights however an error in pharmacy increased this to 4 nights costing the NHS unnecessarily.

The catering is amazing compared to other hospitals.

Please note that this ward is Haematology but thus does not appear as an option in the drop down below so I have selected cancer services.

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Responses

Response from Queen Elizabeth Hospital Birmingham 6 years ago
Queen Elizabeth Hospital Birmingham

Submitted on 23/02/2018 at 11:27
Published on nhs.uk at 15:12

Thank you for your 5 star rating of the Queen Elizabeth Hospital Birmingham. We are grateful for the feedback you have shared with us and are delighted to hear about some of the positive experiences you have had on ward 625. We are sorry to hear about the delay which led to an extended stay in hospital. The senior staff responsible for W625 and Pharmacy are keen to listen to your concerns in more detail so that they can investigate what went wrong and take any necessary action. If you are happy to do this please make contact via the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

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