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"I am in awe of what they do"

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

I’d never been in an ambulance or to hospital in my life until recently when I had a seizure at work. It lasted for quite some time and then there was a period of about an hour after that where I didn’t know who I was or were I was. I was angry and confused and, based on what people said, also quite violent.

The two paramedics were nothing but kind to me and I didn’t have to be embarrasses or sorry about anything. I was very scared in the ambulance and Steve was kind and helpful. His colleague, a blonde haired women, was driving.

On top of that the next day I was still in hospital and I went outside to meet a friend who had a bag of clothes for me, as I had arrived with nothing, and the same paramedics spotted me and came over to see how I was doing and check up on me. I am sure they have much better thing to do then check on a man who they last saw covered in his own filth, so it was very much appreciated!

I can’t thank them enough. I am in awe of what they do, and because of them I am still around to kiss my kids. Thank you.

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Responses

Response from Sharifa Hashem, Patient Engagement Manager, South Western Ambulance Service NHS Foundation Trust 6 years ago
Sharifa Hashem
Patient Engagement Manager,
South Western Ambulance Service NHS Foundation Trust
Submitted on 26/03/2018 at 12:29
Published on Care Opinion at 16:20


Dear alphasb46,

Thank you for taking the time to share your story and I hope you are recovering well.

It is always rewarding to hear stories of how our staff are delivering care and support to patients and those around them when they need it most.

We would be happy to share your story with the ambulance staff involved in this instance, however, to do so we will need some specific information. If you would like us to do this, please may I ask you to contact us on either plaudits@swast.nhs.uk or 01392 453 831 and a member of the Patient Engagement Team will be happy to help you further.

Thank you, again, for taking the time to provide us with feedback.

Kind regards,

Sharifa

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