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"Prescription Request Trouble"

About: Borders General Practices

(as the patient),

I had been seeing a GP at St. Ronans Health Centre and was then referred on to a specialist at the BGH. The specialist at the hospital started me on medication and wrote to my GP surgery at the beginning of January to ask for the medication to be added to my repeat prescription list. When I requested medication mid-February I had a call from receptionist to say that the GP wouldn’t prescribe the medication as there were contra-indications with other medication I was on. Couldn’t talk to a dr there and then and there weren’t any appointments until the following week. Requested a call back from a GP which I received two days later (as arranged). This GP didn’t know anything about the problem and could see the information on the computer and didn’t have an issue in adding the medication to my repeat. 

In the meantime I had managed to contact specialist at hospital and collected a prescription from them in the worry I wouldn’t get any from the GP. 

I don’t have a problem with GPs pointing out possible troubles etc - more annoyed at why the GP surgery hadn’t been in touch prior to my request to tell me about a problem. Especially when they were asked to add it to my repeat. Also, why the GP that called me back was happy enough and didn’t know why another GP had refused to prescribe. 

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Responses

Response from Karen Maitland, Clinical Service Manager - Primary Care, NHS Borders 6 years ago
Karen Maitland
Clinical Service Manager - Primary Care,
NHS Borders
Submitted on 22/02/2018 at 12:31
Published on Care Opinion at 12:33


Dear BigYin81

I am sorry to hear about the annoyance you have been caused when trying to get another medication added to your repeat prescription following an appointment at Borders General Hospital.

I have shared your story with Elaine Meikle, Practice Manager at St Ronan's Heath Centre who has asked that you get in touch with her to discuss your concerns directly. her contact number is 01896 830203.

Thanks for taking the time to share your story, NHS Borders appreciates our patients providing us with feedback as this allows us to have the opportunity to make any improvements where necessary.


Regards,
Karen

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by BigYin81 (the patient)

Thank you Karen.

I wont contact Elaine as medication now on repeat and no one will say/do/admit anything anyway. There was no note of who refused to add it according The the GP that popped it on for me.

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