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An experience that has restored my faith in the...

Story from nhs.uk

"An experience that has restored my faith in the..."

About: Hospital Of St Cross / Neurology

Today I attended New Cross for day surgery - pain block injections to my spine. From beginning to end the whole experience was one of. Professionalism , friendliness and respect; from the surgeon, ward and nursing staff and porter.

I was treated with dignity - kept informed at every stage of my treatment.

Finally in summing up todays experience has definitely restored my faith in the NHS.

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Responses

Response from Hospital Of St Cross 6 years ago
Hospital Of St Cross

Submitted on 21/02/2018 at 15:37
Published on nhs.uk at 16:06

Dear Olive,

Thank you very much for posting your review of Day Surgery at the Hospital of St Cross. I hope you are recovering well after your operation.

I was especially pleased to read how all the staff you encountered showed professionalism, friendliness, respect and dignity.

I have passed on your kind comments to the Matrons and Manager at the hospital so they can thank the whole team.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you again for leaving your comments on NHS Choices.

Communications Team

University Hospitals Coventry and Warwickshire NHS Trust

Telephone: 0800 028 4203

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