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left completely alone and ignored

Story from nhs.uk

"left completely alone and ignored"

About: Pinderfields General Hospital

my partner is in ward 44 and yesterday I was there for 6/7 hours. during that time we were left completely alone apart from bloods taken once, not even a general check to see how she is ( in a lot of pain). after numerous attempts to see a nurse for some different painkillers we had no answer which is unacceptable, I woke this morning the hear nothing had changed through the night apart from her paracetamol changed to a drip so she is still in pain, then ibuprofen was given even though she was told not to take it as it can inflame the stomach more.

I appreciate there is an under staffing issue but it doesn't mean to be left in the dark for almost a day. major changes needed

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Responses

Response from Pinderfields General Hospital 6 years ago
Pinderfields General Hospital

Submitted on 16/02/2018 at 12:10
Published on nhs.uk at 13:09

Thank you for taking the time to post your comments on NHS Choices.

I am sorry to read of both you and your partner's experience whilst being an inpatient.

This is definitely not something we would want anyone to experience when using our services.

Can I ask if you have spoken to the Matron or the Ward Manager to express your concerns?

I would recommend that either you or partner do this in the first instance.

Given that this is a public website, it would not be appropriate to go into your partner's personal details.

Therefore, please do contact our PALS team on 01924 542972 (Monday to Friday, 8.30am to 4pm) or via email on pals@midyorks.nhs.uk to discuss your concerns further.

Thank you again.

Kind regards

Clare Blackburn

(Complaints & PALS Improvement Lead)

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