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"2 years in Gem Centre and what I think."

I was treated with respect in Gems and the staff were really nice. I always dreaded the waiting room but with a sense of enjoyment from ice-hockey and little activities, I seemed to not mind it. I was always greeted with a smile by my therapist/mentor../whateveryouwanttocallher, and she was extremely nice. We had inside jokes and got along like I new her before hand. She stood by side in my worst and helped me through everything. I could tell her anything and not be afraid it would get out of the building and to my family. When she left I felt isolated and alone and had left Gem Centre. I felt like I was ready to 'face the world' and get on with life. Mid-way through out sessions I went clean and have now been clean for two months which I could not have done without her. She is truly a mentor and a lovely woman who I could sit with and talk too all day long. The rooms were small and a bit intimidating, especially the one way mirror wall with all the microphones. That was surprisingly scary and I didnt feel safe at all...

Gem Centre did help me in ways school and family could not which really made me feel at home there. At first I was so scared to go for my first few meetings and barely talked to her in my first meeting but soon I opened up and we started to talk on a regular basis with a high level of respect and our conversations were full of interesting things about day to day life and I could really feel a sense of happiness in the room with her as I felt safe, like I said beforehand. The building on the outside does provide a sense of relief and I remember at a young age when me and my mother would pass the building and head to the shops. The colours were very vibrant and it really made me feel at home and I remember going in there once I believe and there was a toy toaster that I pretended to make a burger for my mother. Now that I have been there I could totally recommend this to anybody.

However, I must move on to perhaps one or two cons to the Gem Centre... One of which is when I felt like I was fine and left and 'face the world' on my own without any mental crutches to keep me up. In the end I began to fall back into a slight ditch and before she left, she asked if I wanted to continue with counciling or leave it. I said leave it as I felt for sure I could do it. But in the end I did begin to slip and I have slipped quite far now.. I went to see my pyschiatrist and she has placed me on a waiting list. However, this waiting list has been going on for months now and I still have had no word on what is going on but I need pure stability in my life and I need help and being stuck with no one to go to is really hard at the moment.

Overall, I find this place to be very comforting and helpful but if you are in a tough state you must ask for help early, when you are beginning to slip so you can get help when you truly need it!

-Krism.

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Responses

Response from The Royal Wolverhampton NHS Trust 6 years ago
Submitted on 20/02/2018 at 12:10
Published on Care Opinion at 14:00


Thank you very much for taking the time to post comments regarding your patient experiences and that the staff at the Gem Centre were really nice, I will share your comments with the manager of this service.

In relation to the rooms being small, a bit intimidating and especially the one way mirror wall with microphones, I am sorry for any distress this matter has caused. To enable us to look further into your concerns, I would be grateful if you could contact the Patient Advice and Liaison Service (PALS) on 01902 695362 who can assist further.

In relation to your appointment to see a psychiatrist, these services are run by the Black Country Partnership NHS Foundation Trust, details of how to contact them are available via this link http://www.bcpft.nhs.uk/

Kindest Regards

Alison Dowling

Head of Patient Experience and Public Involvement

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