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"Absolutely disgraceful"

About: Newlands Medical Centre

Absolutely disgusting, I have COPD with no warning they have removed me from the practice with no warning , call or anything gave me 8 days to look for somewhere else when it clearly notes they have to give you 30 days , claiming I have had 3 missed appointments and then a 4th in December no such thing never needed a gp over the Xmas period , I recall missing 1 single appointment and that was due to a illness that they couldn’t diagnose I spent days in hospital had diarrhoea for a constant 18 weeks and they didn’t do anything for me that was the reason for missing that single appointment, this needs to be brought to there attention aswell as a few other problems I’ve experienced over the last few months , absolutely disgusting I will be going further about the way I’ve been treated lung disease is a very bad illness to have with no doctor available to see you

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Responses

Response from Newlands Medical Centre 6 years ago
Newlands Medical Centre
Submitted on 22/01/2018 at 10:15
Published on nhs.uk on 15/02/2018 at 17:11


Thank you for your feedback.

It is our policy to give two written warnings to patients before removing them from our list for failing to attend appointments.

It is with regret that we have decided to remove patients who fail to attend on numerous occasions after two warnings.

The reason for our Practices approach is that the NHS is under extreme pressure and the demand for appointments is increasing and there is a general shortage of GPs therefore appointments no longer required must be cancelled so they can be allocated to another patient.

If you have not received a written warning please contact us and we would be happy to investigate this for you.

When a patient is removed from a list the Practice has a duty of care for 8 days.

Newlands Medical Centre

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