This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Urgent and Emergency Care

Story from nhs.uk

"Urgent and Emergency Care"

About: Rotherham Hospital / Accident and emergency

This was the worst experience of any emergency care unit I have ever visited. The waiting area is dirty, the seating makes it difficult to get round especially for disabled users and children in pushchairs. There is no communication as to waiting times and it takes over an hour to be triaged to just be sent back to a waiting room for an unspecified time, absolutely ridiculous for some one in extreme pain. After several more hours waiting, finally get to see a doctor

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Samantha Robinson, Head of Patient Experience, The Rotherham NHS Foundation Trust 6 years ago
Samantha Robinson
Head of Patient Experience,
The Rotherham NHS Foundation Trust

Submitted on 16/02/2018 at 08:20
Published on Care Opinion at 09:16

Dear Anonymous

Hello my name is Samantha, I am really sorry that it has been necessary for you to raise your concerns regarding the waiting time, environment and lack of communication in Urgent and Emergency Care Centre (UECC). If you would like me look into the matter in more detail please contact the Patient Experience Team on 01709 424461 in the first instance.

With best wishes.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k