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Abysmal Patient Care

Story from nhs.uk

"Abysmal Patient Care"

About: The James Cook University Hospital / Ear, Nose and Throat

General practice urgently reffered me to James Cook Hospital on three seperate occassions, no response back after 5 weeks. Informed by James Cook Hospital the Consultant's Secretary was on long term sick leave but the refferal had been sat on the Consultant's desk for over a month without him even looking at it.

Afer further concerns raised from my General Practioner's Surgery to the Consultant regarding time delays, the Consultant has now decided without any communication or contact to downgrade my appointment from Urgent to non-urgent and i have been informed i'll wait even longer now for the appointment.

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Responses

Response from The James Cook University Hospital 6 years ago
The James Cook University Hospital

Submitted on 16/02/2018 at 11:23
Published on nhs.uk at 12:07

Good morning

Thank you for leaving comments on the NHS Choices Website for the South Tees Hospitals NHS Foundation Trust.

I am very sorry that you are experiencing problems with referral to the Ear, Nose and Throat Department at The James Cook University Hospital.

Please contact the Patient Advice and Liaison Service (PALS) on 01642 854807 who can help to resolve your issues.

The PALS service is available Monday to Friday from 9 am to 4 pm excluding bank holidays.

When PALS officers are dealing with other enquirers, you may reach the voicemail.

Under these circumstances, please leave a message with your name and contact telephone number and an indication on the most convenient time to ring you back.

We look forward to hearing from you shortly and in the interim, please be assured that the department has been made aware of your comments.

Thank you

Kind regards

Margaret Robinson

PALS Officer

Patient Advice and Liaison Service

Corporate Services

The Murray Building

The James Cook University Hospital

Marton Road

Middlesbrough

TS4 3BW

Tel no: 01642 854807

Email: stees.pals@nhs.net

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