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Care Opinion

Pharmacy

Story from nhs.uk

"Pharmacy"

About: Medway Maritime Hospital

Arrived with 90 year old mother for biopsy. Given prescription after.

10 min queue to present to chemist.1 hour 45 mins to make up on screen

Pharmacist looked at item on list.

Came back with ...We do not prescribe this .Sorry !!!!!!

Go back to see the room and doctor who prescribed it and explain to them ...

Come on NHS, we to are overworked tired and doing all we can for mum..

So to push mum all way back ,who was stressed ,tired and just wanted to sleep.

Then try to explain that we could not have this item on prescription.

Then return to pharmacy’ wait the 2 hours .

We went home without ,as mum asked to leave.

Mum has Cancer

It is such a shame that we as the patients ,or family doing our best for our loved ones find that often we are left feeling that we have to spend time writing complaints about the very system that is supposed to help us .

It just complicates our lives more.

I know all the reasons why we cannot take prescription outside of hospital due to costs.

I know not pharmacy fault .But something could have been done to assist us.

Could not pharmacy have rung to find alternative.No ...could they not in anyway have helped No.....

We are supposed to do the work .

We will care for mum as she cared for us .but it’s not made any easier by the NHS system.

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Responses

Response from Lyndsay Barrow, Patient Experience Manager, Medway NHS Foundation Trust 6 years ago
We have made a change
Lyndsay Barrow
Patient Experience Manager,
Medway NHS Foundation Trust

Submitted on 19/02/2018 at 13:41
Published on Care Opinion at 13:57

Thank you for your comments. We are really sorry that the changes made have affected our patients and their families in a negative way initially and we have taken the following steps to remedy the situation as explained by our Chief Pharmacist:

“Since last November we have been changing the way that we issue our prescriptions. Our pharmacy staff now review all prescriptions given to patients to ensure that they are given the safest and most appropriate medicines for their ongoing treatment after they have left the hospital.

“The pharmacy team are working very hard to streamline these new processes and to address long waits for prescriptions to be dispensed when these occur. We have placed additional staff into the outpatient dispensary, reviewed works processes to decrease bottle necks and are working with the Estates and IT teams to improve the environment in the waiting room."

We do sincerely apologise for the inconvenience these changes have caused, and hope that you will bear with us while we continue to work to improve our pharmacy service.

Kindest regards

The Patient Experience Team

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