This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Didn't feel understood

Posted By Slc2000

"Didn't feel understood"

About: Livewell Southwest

(as a service user),

Plymouth options.

I felt not understood and judged. I came for a review and no one told me what it was about. As far as I was concerned it was an assessment to see if I needed to remain on the list. I did not know these were extra sessions. Person who answered the phone was most rude to my mum who was trying to support me and explain my circumstances.  

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Claire Gatehouse, Patient Experience Manager, Livewell South West 6 years ago
Claire Gatehouse
Patient Experience Manager,
Livewell South West

Submitted on 21/02/2018 at 16:43
Published on Care Opinion at 17:08

I am very sorry to hear that you did not feel understood by a member of our Options team. If you would like to take the matter further, as a complaint or a concern, please contact me so that I can pass your details on to our Customer Service team on customerservicespch@nhs.net

Kind Regards

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k