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"Very poor treatment by the doctors"

About: York Hospital / Accident and emergency

I went to the hospital with extremely bad pain in my back which I thought was my kidney. They where fast with the testing but the wait sitting in the waiting room was 6 hours. Then when I got back to a room I waited another hour. When the doctors came in told me I'm sorry all your test came out find and I think you pulled a muscle and there's nothing we can do for you.The lady doctor and her trainee was very rude and didn't seem to care in making me feel better.

Never did any exrays or cat scan to make sure it wasn't something else. This is 4 days later and still in pain. I'm pretty sure I'm switching to memorial hospital and giving no good reviews to anyone I know.

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Responses

Response from York Hospital 6 years ago
York Hospital
Submitted on 28/02/2018 at 11:37
Published on nhs.uk at 12:06


Thank you for your comments. We are sorry to hear that you did not have a good experience whilst at our Accident and Emergency department.

We have shared your comments with the Senior manager to discuss with their team.

If you would like us to address the concerns you have raised please contact our Patient Advice & Liaison Service (PALS) who will be able to take further details and advise accordingly. The PALS service can be contacted on:

• Telephone: (01904) 726262

• Email: pals@york.nhs.uk

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