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Polite, friendly and most efficient.

Posted By Mkktp

"Polite, friendly and most efficient."

About: University Hospital Ayr / Endoscopy

(as the patient),

From entering the department the medical secretary, nurses, doctor and housekeeper giving a most welcome cuppa and sand which after the procedure were all very polite, friendly and most efficient making me feel at ease explaining said procedure and also to the nurse I spoke to on telephone after leaving for some advice on a discharge medication was very helpful, A big thank you to all, a credit to your unit and Ayrshire and Arran health board at Ayr hospital, a big Thanks to you all x

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 6 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 14/02/2018 at 10:07
Published on Care Opinion at 15:27

picture of Eunice Goodwin

Dear Mkktp,

I am pleased to hear how well it all went, thank you for sharing this on Care Opinion. I will pass your big thanks to all the team and I am sure they will be delighted to hear such kind sentiments about the care they have given you.

Best wishes,

Eunice

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