"Lack of compassion and care"

My father was brought to A and E following a fall downstairs, my dad is suffering with vascular dementia,chronic kidney disease, pulmonary fibrosis and heart disease. He is 78. Whilst I appreciate the strains on the NHS at the moment and especially A and E what I am disgusted with is the fact he was left with head and neck blocks on until his CT scan could be read and sent to the department for almost 5 hours. In someone with dementia who doesn’t under what is happening he became increasingly agitated. When he was eventually seen a nurse assessed his walking to see if he was fit to go home as the scans came back clear. He shuffled along for about 10 paces and was promptly discharged. No investigation into whether he had an underlying condition which had contributed to his fall. The ambulance crew who dealt with him said they thought he had a chest infection and or a UTI, this information was ignored along with the heart tracing they did which showed areas of concern. He was allowed home in the care of my mum who had shingles and a chest infection herself. On getting him home we found he still had a Canula in situ! All in all we were extremely upset by how he was dealt with. One nurse was an absolute diamond in how she dealt with him but as for the others I dread the thought of having to be treated at WRAE infirmary. Within 8 days at home he was diagnosed by his gp as having a chest infection and sent straight back to hospital where he was admitted finally. I know the dept was short staffed and busy but even so please treat patients like a human being instead of an inconvenience