"Not listening to patient families"

My father has recently been discharged from the Glasgow Royal Infirmary, where he was kept in after a minor operation due to the after effects of the operation.

My father had a stroke some years ago which has resulted in a weakened immune system and damaged eyesight... these appear to be the causes of my father's longer then intended stay in hospital

My father's eyesight is so bad that he has a lack of confidence when walking, especially outside... this means that he shuffles and sometimes falls - not once did the hospital staff mention his eyesight: I did several times to doctors on the ward, but I felt they just ignored me.

Secondly whenever my father has an infection or medical treatment he suffers from delirium... I told the staff this, but they put it down to an ailment he had at the time.  

As a family we insisted that my father comes home as we knew he would be cared for by us all... and we were confident the delirium would pass quicker.  Father came home and within a day was almost back to normal.

Another thing about my father's care in the hospital is that he had some items go missing - an electric shaver, charger cable and a pair of slippers.  This didn't help my father's confused state in hospital.

This isn't a complaint about the nursing staff - they couldn't have been more professional, but about the way, as a family, our opinions and our knowledge of my father's condition were ignored.