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Bad experience, won't be going back!!!

Story from nhs.uk

"Bad experience, won't be going back!!!"

About: St Mary's NHS Treatment Centre (Portsmouth)

Visited the treatment centre today (Sun 11 Feb) with my 9 month old boy as I was worried he'd developed a chest infection after a cold. Young lady at reception was very polite however the woman at the 'initial assesment' had such a rude unfriendly manner and could definitely benefit from a course on patient care.

When I have visited in the past I'm always made to feel like an inconvenience and that I should have gone to my own GP. My little boy looked as if his cold was getting better therefore I felt it wasn't necessary to go to the GP however he seemed to be getting worse again over the weekend so I took him in on the Sunday. I didn't want to wait till Monday if it was a chest infection.

The Nurse Practioner who saw us had a very arrogant uncaring nature. The waiting time was around 2 hours even though we were third to be seen. Staff standing around chatting. Such a shame really. I hope I never need to use this service again.

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Responses

Response from St Mary's NHS Treatment Centre (Portsmouth) 6 years ago
St Mary's NHS Treatment Centre (Portsmouth)

Submitted on 12/02/2018 at 15:48
Published on nhs.uk at 16:06

Dear Patient,

Thank you for taking the time to provide feedback on your recent visit to the St Mary's NHS Treatment Centre.

At St Mary's NHS Treatment Centre, we strive to provide a high quality and patient focused service and by being informed where elements of that service has not reached expectation, we can review our current practices and implement improvements.

We would like to offer you the opportunity of discussing your concerns in more detail to see if we can resolve them. If you would like to take up this offer, please could you contact the Minor Injuries Unit Lead Nurse, Mark Friend on email mark.friend@careuk.com at your earliest convenience.

Kind regards,

Sharon Spencer

PA to the Hospital Director

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