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"New department same attitude"

About: University Hospital Hairmyres / Oesophageal Lab

(as the patient),

I had the what I would describe as unusual pleasure of returning to the oesophageal lab to have test carried out again. the department used to be this small little crowded room. well no longer it was a much bigger more appropriate room purely clinical room and I was told they now have a separate office much better for us patients the fact they have more room and space allows them to provide a better service and I could feel the difference.

the staff were lovely as per usual friendly and funny and always keeping me at ease

love the staff in this department and very happy that they got a new department and that they seem to be more settled now

love the staff here

I am glad that the staff are happy and seem more settled and have reduced waiting times it make a amazing impact on our time in hospital the staff are to be commended  

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Responses

Response from Gordon Bryan, Senior Nurse, Surgical & Critical Care, University Hospital Hairmyres, NHS Lanarkshire 6 years ago
Gordon Bryan
Senior Nurse, Surgical & Critical Care, University Hospital Hairmyres,
NHS Lanarkshire
Submitted on 10/02/2018 at 14:42
Published on Care Opinion on 11/02/2018 at 09:47


picture of Gordon Bryan

Dear something extra,

Many thanks for taking the time to post your very positive comments. I am delighted to hear that you were happy with the care you received and are happy with the new department. I will share your comments with the staff as they will be pleased to hear that your experience was such a positive one.

Best Wishes

Gordon

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