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"Wasn’t looked at"

About: Good Hope Hospital / Accident & emergency

Went to a&e after phoning 111 with suspected Stevens-Johnson syndrome. No one in a&e knew what it was and didn’t even look at the rash I was having. They simply did my vitals and told me to go to a gp despite the condition not actually affecting the vitals at first and the potential for it to get much worse. They didn’t look at the medication I was given that is a likely cause of what I am experiencing and they didn’t look to try and find something to temporarily numb the burning sensation of my skin. I wasn’t expecting a cure to what I was having but at least someone to actually look at some of the reaction in my mouth, genital region, eyes and lips and nose; instead of just doing my blood pressure then sending me home. Was really happy with the friendliness and support of the nurses however the actual examination from a doctor was only about 1 minute long and it was just a look at one of the many ulcers in my mouth, they didn’t ask if there was a rash anywhere else which made me think they didn’t have proper information on the condition. And they didn’t look at any of the rashes that were already there. I am now having to go to a walk in centre this evening as there were no appointments with the gp today and my symptoms have gotten worse.

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Responses

Response from Good Hope Hospital 6 years ago
Good Hope Hospital
Submitted on 20/02/2018 at 09:20
Published on nhs.uk at 13:09


Dear Patient,

Please accept my apologies for the delay in responding to your posting.

I am very sorry to read your comments and of your experience in the A&E Department at Good Hope Hospital.

It must have been very worrying for you, especially as your symptoms became worse.

If you would be willing to provide further details such as you name, address and date of birth and a contact number, as a Trust, we would welcome the opportunity to review your care.

You can do this by contacting a member of the Patient Services Team on 0121 424 0808 or you can email your concerns to bhs-tr.Complaints-ConcernsandCompliments@nhs.net who can then take the necessary action.

If you do contact our team, can I please ask you to advise the member of staff that you are responding to your NHS Choices Posting.

I shall forward your posting to the senior management team for A&E so and ask that it is shared with the staff, so they are aware of your experience.

Regards

Miss J. Langham

Patient Services Officer

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