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"Problem with auto reply in online booking"

About: Whipps Cross University Hospital / Ear, Nose and Throat

I needed to make an appointment with audiology. As I have hearing problems I tried to do this online at hte WXaudiology address.. However I got this automated reply which seems to have no relevance to making an appointment at Whipps Cross. I was unable to trace a 'Wood Street'. In the end I got my GP to make the appointment. (which is separate complaint). Please sort out your e-mail booking system. This is vitally important for deaf people who cannot easily make a phone booking.

Automatic reply wxaudiology:

The Wood Street Health Centre Audiology Peadiatric department can be emailed on via the new address peads@bartshealth.nhs.uk mailto:peads@bartshealth.nhs.uk

Important Notice – All emails will be automatically deleted. If your query is urgent please call the department on

0208 430 7830.

if you would like to cancel or reschedule an appointment that is in less than 48hrs please contact us via the telephone number provided above.

Thank you in advance for your patience.

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Responses

Response from Whipps Cross University Hospital 6 years ago
Whipps Cross University Hospital
Submitted on 14/02/2018 at 12:01
Published on nhs.uk on 15/02/2018 at 02:46


Thank you for taking the time to send in your feedback. We've been able to look into this and the audiology team has advised that you contact: audiologyWX@bartshealth.nhs.uk

All the best,

Barts Health NHS Trust

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