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Oppressive and administrative regime which...

Story from nhs.uk

"Oppressive and administrative regime which..."

About: Eastbourne District General Hospital

Having been subjected to an inpatient stay I can only say this service has gotten worse , the staff now hide in the office on computer screens pretending their busy . The dynamics between the staff are very unfriendly and at times hostile. Was totally ignored during the day and no activity or care plan prescribed. Over the years my family has had to use this facility and can’t believe how much it’s deteriorating with very poor management and sub standard care.

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Responses

Response from Eastbourne District General Hospital 6 years ago
Eastbourne District General Hospital

Submitted on 01/03/2018 at 08:58
Published on nhs.uk at 10:06

We are deeply concerned to read your review on NHS Choices in respect of your inpatient stay at Eastbourne DGH.

As a trust, we are committed to delivering high quality care, so we're disappointed to learn that this was not your experience.

We would like an opportunity to speak to you in person, so that we can apologise for the fact that your experience was poor, and also gather more information that will enable us to look more deeply into the issues you raise.

If you would like to do this, please contact our Patient Advice & Liaison Service (PALS) on 01323 435886 or leave you contact details at email address: esh-tr.PALSE@nhs.net.

In the meantime, please be assured that your comments have been shared with the Director of Nursing and Senior Management Team.

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