This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"A and E worked to its best in difficult..."

About: Queen Alexandra Hospital / Accident and emergency

My father had excellent care when he was rushed into QA Emergency Dept.

Staff were extremely busy but managed to assess my father quickly.

He then went to high risk medical ward where he was monitored well.

As he improved he was taken to an E ward and discharged less than 12 hours later with little information from consultant about what to expect health wise when he got home.

As a consequence he had to return to A and E the next day over concerns of symptoms persisting.

He had to wait for more blood tests and x ray and a fuller explanation of his condition before he was discharged again.

If he had a more communicative discharge on E level we would not have had to return and take up more time.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Marion Brown, Head of Patient Advice & Liaison Service (PALS) & Complaints, Portsmouth Hospitals NHS Trust 6 years ago
Marion Brown
Head of Patient Advice & Liaison Service (PALS) & Complaints,
Portsmouth Hospitals NHS Trust

Finding ways to improve our services from the people who use them.

Submitted on 12/02/2018 at 10:01
Published on Care Opinion at 11:48


I'm glad to hear that your father had such good treatment when he was rushed into hospital, but disappointed that the communication on his discharge was not as good as it should have been.

I will share your comments with the Senior Management Team on E level, but if you would like to e-mail our PALS (Patient Advice & Liaison Service) with your father's name etc then we can look into this in more detail. E-mail: PHT.PALS@porthosp.nhs.uk or you can telephone 0800 917 6039.

I hope your father is now doing better.

Kindest regards

Marion

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k