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Disappointed with this mix up

Posted By Billy C

"Disappointed with this mix up"

About: University Hospital Hairmyres / Ear, Nose & Throat

(as a friend),

My Fiancee has been waiting four months for an appointment at Hairmyers to do with sleep apnoea and snoring.

She finally had her appointment. Took a half day from work.  When she got to the hospital the person seeing her thought she was a 50yr old lady with ear problems.

Needless to say we are both very disappointed with this mix up.  That's her back to square one.

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Responses

Response from Lynn McTavish, Interim Surgical Service Manager, University Hospital Monklands, NHS Lanarkshire 6 years ago
Lynn McTavish
Interim Surgical Service Manager, University Hospital Monklands,
NHS Lanarkshire

Submitted on 08/02/2018 at 17:55
Published on Care Opinion at 18:13

picture of Lynn McTavish

Dear Billy C

I am sorry to hear about your fiancée's experience when attending hospital today for an ENT appointment - this is not the type of experience we would want our patients to have.

If your fiancee would like to email me at Lynn.mctavish2@lanarkshire.scot.nhs.uk or give me a call on 01236 748748 x4135 - I would be happy to look into this for her and see if we can sort this out.

Kind Regards

Lynn McTavish

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