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Frustrated and sad

Posted By Red apple

"Frustrated and sad"

About: Nottinghamshire Healthcare NHS Foundation Trust / Adult Mental Health Services - Community (County)

(as a service user),

The complaint process is slow,not transparent and focuses on the people who delivered care and not on me the patient. I am shocked that I have to post this comment as I worked for the NHS for over 25 years.

I struggle daily now to find any purpose and I should in fact be grieving for my lost sister.

No more words can adequately encompass my frustration and sadness and loss. Not to mention feeling worthless and let down by the NHS.

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Responses

Response from Laura Spencer, Patient Experience Facilitator, Nursing, Quality and Patient Experience, Nottinghamshire Healthcare NHS Foundation Trust 6 years ago
Laura Spencer
Patient Experience Facilitator, Nursing, Quality and Patient Experience,
Nottinghamshire Healthcare NHS Foundation Trust

Submitted on 16/02/2018 at 15:57
Published on Care Opinion at 16:07

Dear Red Apple,


I am sorry to read of the issues you are experiencing with the complaints process and I am sorry for any upset that this has caused you.

To enable us to discuss your concerns in more detail I would be grateful if you could please call the Patient Experience Team on 0115 9934542 or alternatively you can email complaints@nottshc.nhs.uk

Kind Regards
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