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Care Opinion

Attending the Mermaid Centre

Posted By Strike

"Attending the Mermaid Centre"

About: Royal Cornwall Hospital (Treliske)

(as a service user),

I've recently attended The Mermaid Centre at Treliske to have a breast lump checked.

I'm so glad I didn't delay because the service was outstanding.

All of the staff were very friendly and efficient. I felt comfortable throughout. There was virtually no waiting. I think I was there no more than an hour in total.

Great preventative care, I'd advise anyone to get breast lumps checked as soon as possible.

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Responses

Response from Michaela Johnson, QI Manager, Quality Improvement, Royal Cornwall Hopitals NHS Trust 6 years ago
Michaela Johnson
QI Manager, Quality Improvement,
Royal Cornwall Hopitals NHS Trust

Submitted on 08/03/2018 at 15:20
Published on Care Opinion at 19:27

picture of Michaela Johnson

Dear Strike

Thank you so much for posting such positive feedback for the Mermaid Centre at Royal Cornwall Hospital NHS Trust, I am sorry for the delay in responding to you.


I am delighted to hear that you experienced such wonderful care with very little delay and that all staff made you feel comfortable, were friendly and efficient. I will ensure your lovely review is shared with all relevant members of staff as I know they will also be thrilled to receive your kind words.

Thank you again for sharing your story as I am sure it will give more patients confidence in our service and feel reassured in getting any breast lumps checked as soon as possible.

With kind regards

Michaela Brewer, Patient & Family Experience Coordinator

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