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"I hope set up is emulated in other hospitals"

About: Royal Alexandra Hospital / Gastroenterology

(as the patient),

I would like to place on record my deep appreciation for the RAH IBD team. I have suffered from Crohn's disease for almost two decades. My care, until 2016, was in a different hospital, often disjointed with poor communication and difficulty contacting the relevant care providers, in times of need. Inflammatory bowel disease can be very debilitating, particularly when a relapse occurs, which can happen quite dramatically and without warning. However, since transferring my care to the IBD team in RAH Paisley, under the care of Dr Naismith, I am full of praise for the innovative nurse led IBD team. Communication with the Clinical Nurse Specialists, Seth, Allan and Fiona, as well as the Consultant Dr Naismith, is first class, as I can contact them directly by phone or email as and when required, in an emergency situation and someone gets back to me with advice promptly. I cannot emphasise enough the value of this type of support to a patient, in what can be a frightening and stressful time. I hope that this type of set up is emulated in other hospitals, so that all patients can benefit.

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Responses

Response from Marie Farrell, Sector Director - Clyde, NHS Greater Glasgow and Clyde 6 years ago
Marie Farrell
Sector Director - Clyde,
NHS Greater Glasgow and Clyde
Submitted on 20/02/2018 at 12:40
Published on Care Opinion at 13:59


picture of Marie Farrell

Dear ZSG

Thank you very much for taking the time to share your positive experience of our service. I have shared your kind comments to the IBD team who very much appreciated your feedback. The nursing and medical staff strive to provide an excellent service to all patients and I am delighted that your expectations have been met. It was reassuring to hear how well our teams worked together to ensure that you received the appropriate treatment and advice as quickly as possible.

I do hope that you are beginning to make a good recovery.

Regards

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