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"Being disabled in hospital"

About: Queen Elizabeth University Hospital Glasgow / General surgery (Wards 9a, 9b, 9c & 9d)

(as the patient),

I came into the Queen Elizabeth hospital in January and after being seen I was told that I needed an operation on my left leg and foot, unfortunately, one week later I was informed that I needed my leg to be amputated with a couple of days.

My operation was carried out 2 days later (on a Sunday). I was told that I was getting a wheelchair for physiology starting Wednesday. On Tuesday I received a temporary chair until I had been examined for my own chair. Now comes my story.

After the ladies left I tried out the wheelchair so I left my room into corridor to the exit door of ward which was a small distance from my room only to find it was difficult  to open door the button was on wall in front of me so I had to stretch to reach then to my amazement the door opened out way and was a powered door thus I had to kick door three times before I could open door wide enough for wheelchair to hold door.

This is ridiculous as the ward is for leg amputees. Surely this should have been inspected before it was opened (hospital is new). Most of the patients here just stay in the room as they cannot get the door open (elderly).

This is not the only complaint,  my room has a shower \ toilet in room and on my 1st shower  I came out to find my room flooded with water  it seems the toilet is not a wet room on asking different patients on the different level's all rooms are the same. Again did no one inspect these toilets? hopefully, you may be able to rectify my concerns about this hospital.

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Responses

Response from Julie Craik, Patient Experience Public Involvement Manager, Patient Experience Team, NHSGGC 6 years ago
Julie Craik
Patient Experience Public Involvement Manager, Patient Experience Team,
NHSGGC
Submitted on 12/02/2018 at 09:50
Published on Care Opinion at 11:31


Dear lionns34,

Thank you for taking time to post feedback about your experience.

It is concerning to hear that rather than supporting you following your leg amputation, you felt the facilities at the Queen Elizabeth University Hospital presented you and others on the ward with several barriers.

I am very sorry that this was the case and I will ensure that your feedback about access and the showers is sent the Facilities team.

Best wishes

Julie

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