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Anxiety relieved by care and attention

Posted By WFS TROON

"Anxiety relieved by care and attention"

About: University Hospital Ayr / Day Surgery

(as the patient),

Day Surgery for Angiogram at Bruce Day Surgery,University Hospital Ayr

Very Anxious on arrival but put at ease and came out relaxed and assured ...

The reception desk made me feel welcome and then Cheryl the nurse on duty escorted me thru to the ward and explained the procedures and then the nurse Eleanor took over. Dr Gemmel came and advised the procedures ..And it was a bit cool in waiting in the ward when a nurse brought heated blankets..that was a brilliant and most welcome touch..in the surgery Dr Gemmel and the other doctor as well as the theatre staff made me feel so relaxed and Linda who was at the surgery table was explaining the procedures...much appreciated and when back in the ward Eleanor looked after me to ensure I was comfortable and relaxed and then Linda came along to have a chat and any questions.....a few hours later I was discharged and back home totally relaxed,relieved and grateful for the expert,caring treatment I received...

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 6 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 08/02/2018 at 08:48
Published on Care Opinion at 09:29

picture of Eunice Goodwin

Dear WFS TROON,

Well that is very impressive. Not only great service, but how did you remember all those names?

I will be delighted to pass your praise on to all the team, particularly those you named.

Thank you so much for taking time to shine the light on this team and your experience. If I ever need the day surgery, this accolade would certainly help me to feel more relaxed about having anything done.

Best wishes,

Eunice

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