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"Amazing kindness and super quick service"

About: North Manchester General Hospital / Maternity

Attended A&E with my partner on Saturday tea time, I'm 10 weeks pregnant and had a slight bleed.... Was seen by the triage nurse within a matter of minutes, obs taken and sample provided; barely had time to sit back down in the waiting area before a smiley, friendly porter took us up to the Early Maternity Assessment Unit (I could have walked by myself but it was a lovely gesture!). Met by warm and friendly nursing staff, waited a short while in a spotless clean and warm waiting area before being examined by the Doctor, HCA present as a chaperone and again both very warm and friendly. Much appreciated being offered wet wipes and "towels" to clean myself up afterwards, little thing that made a difference. Booked for follow up scan 2 days later and given antibiotics - and heading home 90 mins later. Wow! Thank you NMGH, you came up trumps for me again..... as a nurse myself I know how hard you guys work and I just wanted to say how much you are all very much appreciated!

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Responses

Response from North Manchester General Hospital 5 years ago
North Manchester General Hospital
Submitted on 08/08/2018 at 12:15
Published on nhs.uk at 13:06


Thank you for your feedback, which has been shared with the A&E and Early Maternity Assessment Unit staff; they are pleased to learn that you and your partner had a good experience and were well cared for.

Our staff consistently strive to provide the best quality care they can and are glad that your experience reflected this. It is rewarding for the staff to hear these kind comments; it is very much appreciated. Thank you so much.

Regards,

Head of Patient Experience

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