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Rushed Appointment

Story from nhs.uk

"Rushed Appointment"

About: The Walton Centre NHS Foundation Trust / Neurosurgery

I attended the outpatients department after a recent MRI scan on my spine. I was taken aback by the consultant I saw, with a rushed appointment and the consultant was dissmisive with the information I gave him regarding the pain Ive been suffering for almost 2 years on my back. Although he told me my spine had a significant twist he did not examin my back he just done a very quick examination on my legs. I felt rather uncomfortable with the consultant. There were questions I wanted to ask him but felt uneasy as I got the impression he was in a rush.

I am very dissapointed as I have waited a long time for expert advice only to be left with feeling that it has been a waste of time.

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Responses

Response from The Walton Centre NHS Foundation Trust 6 years ago
The Walton Centre NHS Foundation Trust

Submitted on 08/02/2018 at 17:22
Published on nhs.uk at 18:02

We are very sorry to learn about your experience. We do not want any of our patients to feel the way you have described.

We would like to look into this further and speak with the staff member involved. If you would like us to do this, could you please contact our Patient Experience Team on 0151 556 3091/3 or by email to PatientExperienceTeam@thewaltoncentre.nhs.uk. It will help for us to know the date of your appointment and the clinician involved.

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