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"Superb experience in Paediatric A&E and..."

About: Frimley Health NHS Foundation Trust

I would just like to send a message to say thank you to all the staff at paediatric A&E and the Childrens Ward at Wexham Park Hospital.

Every single member of staff I encountered was an absolute credit to the Trust.

There were the staff nurses and healthcare assistants who clapped and played and laughed with my daughter once she was feeling better, the domestic staff who cleaned my daughters room who was smiley and friendly, the consultant who was empathetic and very willing to listen to a worried mum.

I was extremely impressed to receive a phone call from the consultant on the Sunday when we'd been discharged and she hadn't had a chance to catch up with us on the ward.

There were the attentive doctors and nurses on A&E who were professional, calm and friendly despite having to cannulate a 1 year old.

Then there were the 2 ambulance drivers who were also extremely professional and kind to both myself and my daughter, very reassuring and again a credit to the Trust.

Thank you.

You all do an incredible job and I was so taken aback with how professional the team were as well as being fun and friendly with my child. Keep being amazing, keep smiling, and keep reassuring all the parents who are worrying themselves sick.

You are all heroes.

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Responses

Response from Frimley Health NHS Foundation Trust 6 years ago
Frimley Health NHS Foundation Trust
Submitted on 15/02/2018 at 11:14
Published on nhs.uk at 15:13


Thank you for taking the time to leave your feedback on your trip to our Emergency Department.

I'm pleased to hear that you and your daughter had a good experience was a positive one and you felt reassured with the treatment.

We are very lucky to have a great team who try and treat patients as though it were their own family in front of them.

The team will be delighted to read your comments, and feedback like yours makes it all worthwhile.

Kind regards

Harpreet Rall

Patient Experience Insight & Improvement Officer

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