This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Terrible Experience on A12 Ward."

About: New Cross Hospital

I Was admitted for 10 days and just felt like, us as the patients were a huge inconvenience. If a patient buzzed for assistance from a nurse you were ignored and could be left waiting for unto 20 minuets. So, if your in real need of help, (fighting for breath for example) you'll be dead before they get there. For Patients that were bed bound and needed help going to the toilet, this is just not acceptable. There was a definite lack of enthusiasm from the night staff, day staff were better but if you needed help getting washed/showered etc you were easily forgotten. I had no after care advice after suffering acute pancreatitis, it was only after going on the NHS website that I found the foods that I needed to avoid. I however do not hold the staff completely responsible for this poor care giving, it's the strain that's on the NHS.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from The Royal Wolverhampton NHS Trust 6 years ago
Submitted on 06/02/2018 at 10:54
Published on Care Opinion at 11:57


Thank you very much for taking the time to post comments regarding your patient experience.

I am sorry for any distress this matter has caused. To enable us to look further into your concerns, I would be grateful if you could contact the Patient Advice and Liaison Service (PALS) on 01902 695362 who can assist further.

Kindest Regards

Alison Dowling

Head of Patient Experience and Public Involvement

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k