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"Excellent Care Experience"

About: Birmingham Women's Hospital / Gynaecology

(as a service user),

Went to a 2nd colposcopy clinic appointment at Birmingham Womens Hospital, and yet again had excellent care. Again the doctor and assisting nurse caring out my colposcopy was excellent, the right balance of informing and professional yet able to provide as relaxed an atmosphere as possible for what, I already knew, was going to be an uncomfortable procedure. The same HCA, Jill, who I saw at my first colposcopy appointment was there again, and again she was reassuring, kind, friendly. Considering it is a not very pleasant procedure to have done, Jill’s behaviour went a long way to making it more ‘comfortable’! 

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Responses

Response from Birmingham Women's and Children's NHS Foundation Trust 6 years ago
Birmingham Women's and Children's NHS Foundation Trust
Submitted on 07/02/2018 at 11:56
Published on Care Opinion at 14:58


Thank you so much for sharing your comment with us. We will make sure that the staff involved are made aware of your feedback. Jill will be very pleased to know that her input made a real difference to you. Kindest Regards, Rachel Evitts, Patient Experience Sister

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