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reply to my complaint

Story from nhs.uk

"reply to my complaint"

About: Blackpool Victoria Hospital / Ophthalmology

well what a load of rubbish .. i guess a cover up .... replies to my complaints docor now saying they said this and that to me which are total lies ....said mri si weeks well doncaster hosp wrote to them aug17 .... never even saw anybody at blackpool till sept and that was for light vision ... so eye problem end of april mri scan oct .... my gp said you needed one straight away 6mths wait .... never got told results till dec and then two stories ,,,, and in this reply telling me loads of stuff none of this was told to me 40% stenosis narrowing ... wont as name but at stoke unit told all clear this is how it went on ... said eye drops sting ...now i said first time she didnt use any on my left eye but in two mins said nothing can be done ..... next time had complained about her but still got her ... eye drops yes but looked into my eyes in seconds had this b4 you wait about 10mins and again no tissue , eyes water ...it says doctor explained things well all i got was cant do anything .... this doctor now says in this letter other complications as vascular occlusion can happen in good eye or in brain if you have know risk and it is not managed appropriately ..... well this is first i've heard this ..... it says at stroke unit on right tablets but i was sent for ecg told irregular heart beat but nothing done about that .... as for my eye .... had this end of april never had any treatment ... why because you left it to long didnt see anybody from july to oct long time i guess eye sight is not important ... cheaper to let someone die get them of the nhs ....says i cancalled ct angiogram yes one saying one thing and the other saying something else and i've been left with impresion you dont give a hoot if i'm blind have a heart attack and die ... went to doctors severe headache got some pain killers and he said dont come back here with your problems .. also told at stroke unit i still have blood clot on my brain explain that ....

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Responses

Response from Blackpool Teaching Hospitals NHS Foundation Trust 6 years ago
Blackpool Teaching Hospitals NHS Foundation Trust

Submitted on 08/02/2018 at 10:39
Published on Care Opinion at 16:24

Good Morning,

I am sorry that from what you describe furthermore we are not meeting your expectations.

In order for this to be investigated appropriately please contact the Patient Relations Team directly on:

patient.relations@bfwhospitals.nhs.uk

or

01253 955588

I understand that this is a difficult time for you. If you have already registered a complaint then please can you ensure that you direct your query to the Patient Relations Department.

Kindest Regards

Leanne Macefield

Patient Experience & Involvement Manager

Response from Stroke Helpline, Stroke Association 6 years ago
Stroke Association

Submitted on 09/02/2018 at 10:52
Published on Care Opinion at 12:49

We noticed your post and thought you may be interested to hear about the work of the Stroke Association and how we may be able to support you. We are the leading charity in the UK changing the world for people affected by stroke.

We were sorry to hear that you feel you did not receive good care and that you have had conflicting information. It sounds like you have been through a difficult time.

Our Stroke Helpline is there for anyone who has been affected by stroke. You may want to know more about stroke and its effects, be looking for practical information and support, or simply need someone to talk to. The Stroke Helpline is open Monday, Thursday and Friday from 9.00am to 5.00pm, Tuesday and Wednesday from 8.00am to 6.00pm and Saturday from 10.00am to 1.00pm. The helpline number is 0303 30 33 100. You can also email us at info@stroke.org.uk.

We also have a range of services across the UK, providing information, advice and support to stroke survivors and their families. You can find out if there is a service in your area from our website www.stroke.org.uk/finding-support

Finally, you can also find lots of information about stroke on our website at www.stroke.org.uk. You can read about our services and download all of our publications free of charge. There is news about our campaigns to improve services for stroke survivors, national and local events and our research programmes.

I hope that this is helpful and that you are now getting the support that you need to make the best recovery possible.

Stroke Information Service

info@stroke.org.uk

Stroke Association staff are not medically trained and the information provided does not replace information given to you by your own healthcare provider.

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