Rang NHS help line my wife had severe pains in her side was advised to visit A&E at Russell’s Hall at 3am confused where to gain entrance. Police man outside helped us out with directions.
On registering at the desk we were seen by a triage nurse about 10 minutes later who then issued my wife with pain relief.
It then was a waiting game for about 3.5 hours till my wife was seen by a doctor who ordered various tests, Blood, urine etc. 6.35am.
At 9.40am a doctor spoke to us about results tests taken. Medication was issued via the hospital pharmacy .
We were on our way home around 10:15am.
From speaking to NHS helpline to getting home was a 8hr +
Many thanks to the hospital staff who dealt with us, “but” the waiting time was very long.
It does appear that a Bay needs to be available to deal with you, all bays were full with patients.
The staff are under massive pressure and deserve better.
"A long wait in A&E. (With travel about 8 hrs..."
About: Russells Hall Hospital / Dudley Urgent Care Centre Russells Hall Hospital Dudley Urgent Care Centre DY1 2HQ http://www.dgft.nhs.uk/
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